All Systems Operational

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IMPORTANT: We are making some changes to implement automatic incident creation based on the status of Healthchecks. This could lead to some false positives.

Chain Web Operational
Integration Platform Operational
POS API Operational
Consumer POS Backend Operational
Mobile POS Backend Operational
Self Service Monitor Backend Operational
Account Service Operational
Bonus Service Operational
Coupon Service Operational
Gift Card Service Operational
Item Service Operational
MemberInfo Service Operational
Dispatch Service Operational
File Service Operational
Membercampaign Service Operational
Inventory Service Operational
Message Distribution Service Operational
Payment Service Operational
Promotion Service Operational
Receipt Service Operational
Reporting Service Operational
Segmentation Service Operational
Stampcard Service Operational
Store Service Operational
Surveillance Service Operational
Telemetry Service Operational
Tenant Service Operational
Item Management Operational
Gift Card Management Operational
Customer Order Management Operational
Inventory Management Operational
Message Distribution Management Operational
Payment Management Operational
Promotion Management Operational
Store Management Operational
Tenant Admin Operational
3rd party integration Operational
General information Operational
Travel Service Operational
Travel Management Operational
Account Management Operational
Bonus Management Operational
Coupon Management Operational
Customer Order Management v2 Operational
Customer Order Service v2 Operational
Customer Service Operational
FAQ Management Operational
FAQ Service Operational
File Management Operational
File Service Operational
Flight Service Operational
GH Gateway Operational
GitHub Extensions Operational
InStore Backend Operational
InStore Management Operational
Integrations Env Service Operational
Integrations Service Operational
Kivra Gateway Operational
Klarna Gateway Operational
Lexmark Gateway Operational
Marketing Management Operational
Marketing Service Operational
MemberInfo Management Operational
MessageDistribution Management Operational
MessageDistribution Service Operational
Mobile POS Management Operational
Norsk Tipping Gateway Operational
POS Coupon Service Operational
POS Customer Service Operational
POS Giftcard Service Operational
POS Management Operational
POS Management Service Operational
POSId Service Operational
Procurement Management Operational
Procurement Service Operational
Product Catalog Operational
Receipt Management Operational
reportingmanagement.chainweb Operational
SelfServiceMonitor Backend Operational
SelfServiceMonitor Service Operational
Stampcard Management Operational
Stock Gateway Operational
Storm Gateway Operational
User Management Operational
User Service (Shell) Operational
Voyado Gateway Operational
Voyado Gateway 2 Operational
Wolt Gateway Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 26, 2026

No incidents reported today.

May 25, 2026

No incidents reported.

May 24, 2026
Healthcheck for Message Distribution Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
May 24, 00:05 CEST
Investigating - Our monitoring system has detected potential issues with Message Distribution Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
May 24, 00:02 CEST
May 23, 2026

No incidents reported.

May 22, 2026
Issues with External Card Provider
Resolved - Nets has confirmed that the incident has been resolved and closed. Card transactions, including Vipps, are back to normal. Thank you for your patience.
May 22, 09:52 CEST
Monitoring - A fix has been implemented by Nets and we are monitoring the results. Card transactions, including Vipps, are expected to be recovering. We will provide a final update once the situation is fully resolved.
May 21, 14:35 CEST
Update - We are currently experiencing disruptions affecting card transactions. Both online and in-store purchases may be declined.

The issue originates with Nets, an external payment infrastructure provider. Vipps is also impacted as a result of their dependency on Nets. We are monitoring the situation closely and will provide updates as the picture develops.

Nets is actively investigating and working to resolve the issue.
May 21, 12:08 CEST
Investigating - We are currently experiencing issues affecting card transactions due to problems with an external provider. Both online and physical card purchases are impacted, and transactions may be declined. The external party is investigating the issue.
May 21, 11:13 CEST
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Healthcheck for Message Distribution Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
May 13, 13:35 CEST
Investigating - Our monitoring system has detected potential issues with Message Distribution Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
May 13, 13:17 CEST
Healthcheck for Message Distribution Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
May 13, 13:15 CEST
Investigating - Our monitoring system has detected potential issues with Message Distribution Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
May 13, 12:52 CEST
Healthcheck for Message Distribution Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
May 13, 12:42 CEST
Investigating - Our monitoring system has detected potential issues with Message Distribution Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
May 13, 12:37 CEST
Healthcheck for Message Distribution Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
May 13, 12:37 CEST
Investigating - Our monitoring system has detected potential issues with Message Distribution Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
May 13, 09:07 CEST
May 12, 2026

No incidents reported.

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