All Systems Operational

About This Site

IMPORTANT: We are making some changes to implement automatic incident creation based on the status of Healthchecks. This could lead to some false positives.

Chain Web ? Operational
Integration Platform ? Operational
POS API ? Operational
Consumer POS Backend Operational
Mobile POS Backend Operational
Self Service Monitor Backend Operational
Account Service Operational
Bonus Service Operational
Coupon Service Operational
Gift Card Service Operational
Item Service Operational
MemberInfo Service Operational
Dispatch Service Operational
File Service Operational
Membercampaign Service Operational
Inventory Service Operational
Message Distribution Service Operational
Payment Service Operational
Promotion Service Operational
Receipt Service Operational
Reporting Service Operational
Segmentation Service Operational
Stampcard Service Operational
Store Service Operational
Surveillance Service Operational
Telemetry Service Operational
Tenant Service Operational
Item Management Operational
Gift Card Management Operational
Customer Order Management Operational
Inventory Management Operational
Message Distribution Management Operational
Payment Management Operational
Promotion Management Operational
Store Management Operational
Tenant Admin Operational
3rd party integration ? Operational
General information Operational
Travel Service Operational
Travel Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 20, 2025

No incidents reported today.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Issues with manual import via Item Service
Resolved - The resending of affected imports and the associated data processing have been successfully completed. All identified action points will be addressed as part of the post-Major Incident follow-up activities.

The Major Incident is now considered resolved and closed. A Major Incident Report will be shared once it has been finalised.
Oct 17, 09:21 CEST
Update - The process is progressing as expected and has been continuously monitored throughout the day.
We will review the progress tomorrow morning and provide an updated status thereafter.

The next update will be provided by 09:30 tomorrow.
Oct 16, 15:24 CEST
Update - We have confirmed that the deployed fix is functioning as expected. We are now initiating the resending of all files from the affected period.

The total processing time is currently unknown; however, given the substantial volume of data involved, we anticipate that the operation will take a considerable number of hours to complete.

During this processing phase, any new changes will be placed in a queue and may not take effect immediately. Our team will continue to monitor progress throughout the day.

The next update will be provided by 16:00 today.
Oct 16, 08:53 CEST
Monitoring - A fix has been deployed to the production environment, and we are currently monitoring its performance to ensure its effectiveness. We will keep observing this tonight.

Provided the rollout remains successful, the resending of affected imports will commence tomorrow.

Next update by 09:30 tomorrow morning.
Oct 15, 15:40 CEST
Identified - We have identified a bug in the Item Service import process that results in missing data. Our team is actively working on implementing a permanent solution to resolve this issue.

The problem affects all imports of files that have more than 20 rows, possibly causing rows after that being dropped from the import. It affects both integrations into EG and item/price updates via Excel.

The next update will be provided by 15:45.
Oct 15, 13:02 CEST
Oct 16, 2025
Oct 15, 2025
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage