All Systems Operational

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IMPORTANT: We are making some changes to implement automatic incident creation based on the status of Healthchecks. This could lead to some false positives.

Chain Web ? Operational
Integration Platform ? Operational
POS API ? Operational
Consumer POS Backend Operational
Mobile POS Backend Operational
Self Service Monitor Backend Operational
Account Service Operational
Bonus Service Operational
Coupon Service Operational
Gift Card Service Operational
Item Service Operational
MemberInfo Service Operational
Dispatch Service Operational
File Service Operational
Membercampaign Service Operational
Inventory Service Operational
Message Distribution Service Operational
Payment Service Operational
Promotion Service Operational
Receipt Service Operational
Reporting Service Operational
Segmentation Service Operational
Stampcard Service Operational
Store Service Operational
Surveillance Service Operational
Telemetry Service Operational
Tenant Service Operational
Item Management Operational
Gift Card Management Operational
Customer Order Management Operational
Inventory Management Operational
Message Distribution Management Operational
Payment Management Operational
Promotion Management Operational
Store Management Operational
Tenant Admin Operational
3rd party integration ? Operational
General information Operational
Travel Service Operational
Travel Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 22, 2024

No incidents reported today.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024

No incidents reported.

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024
Degraded performance in POS API
Resolved - All of the failed orders from yesterday have now been processed and the systems are running as normal.

Again, we apologize for the inconvenience this may have caused and thank you for your patience.
Dec 12, 10:42 CET
Monitoring - Fix has been released to Production!
New order deliveries are now being captured OK. We will now look into reprocessing the failed transactions.
Dec 12, 08:33 CET
Update - Fix has been deployed to the Test environment and we are checking log-data to determine if there are any issues.
If we determine that everything is working as expected, the plan is to deploy the fix to the Production environment around 09:00 am.
However, we might have to deviate from this plan if we see that there are reasons for not deploying to Production.
We will keep you informed about the progress.
Dec 12, 07:52 CET
Identified - The underlying issue has been found and we are working on implementing a fix. However, we need to make sure that this fix is implemented in the safest way possible. Because of this, we have to deploy the fix to the Test environment first and make sure everything is working as expected.
We then expect to to deploy the fix to the Production environment sometine tomorrow morning.

We apologise for the inconvenience you may experience and thank you for your patience.
Dec 11, 21:33 CET
Update - Sales done via POS API should still be possible and it should also be possible to create customer orders but capture might fail.
For orders where capture has failed, it should be possible to restart the capture once the current error has been fixed.
We will come back with more information about this.
Dec 11, 16:35 CET
Update - Further analysis have detected that there is a risk of capture on orders failing.
Dec 11, 15:54 CET
Investigating - We are currently experiencing issues in POS API which may affect cart functionality. We have seen problems related to capturing payments, cart checkout etc.
Our team is investigating the issue as we speak.
We will provide more information as soon as possible
Dec 11, 15:41 CET
Dec 11, 2024
Healthcheck for File Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
Dec 11, 18:35 CET
Investigating - Our monitoring system has detected potential issues with File Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
Dec 11, 18:12 CET
Healthcheck for File Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
Dec 11, 17:59 CET
Investigating - Our monitoring system has detected potential issues with File Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
Dec 11, 17:42 CET
Healthcheck for Coupon Service is failing
Resolved - Our monitoring system now reports normal operation. We will conduct further investigations to ensure stability and identify any underlying issues. Any significant findings will be detailed in a post-mortem report
Dec 11, 10:05 CET
Investigating - Our monitoring system has detected potential issues with Coupon Service. This incident was automatically created to ensure prompt awareness. The full impact of the issue is still being assessed, and our team is actively investigating to identify the root cause. Updates will be provided as more information becomes available.
Dec 11, 10:03 CET
Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

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