All Systems Operational

About This Site

IMPORTANT: We are making some changes to implement automatic incident creation based on the status of Healthchecks. This could lead to some false positives.

Chain Web Operational
Integration Platform Operational
POS API Operational
Consumer POS Backend Operational
Mobile POS Backend Operational
Self Service Monitor Backend Operational
Account Service Operational
Bonus Service Operational
Coupon Service Operational
Gift Card Service Operational
Item Service Operational
MemberInfo Service Operational
Dispatch Service Operational
File Service Operational
Membercampaign Service Operational
Inventory Service Operational
Message Distribution Service Operational
Payment Service Operational
Promotion Service Operational
Receipt Service Operational
Reporting Service Operational
Segmentation Service Operational
Stampcard Service Operational
Store Service Operational
Surveillance Service Operational
Telemetry Service Operational
Tenant Service Operational
Item Management Operational
Gift Card Management Operational
Customer Order Management Operational
Inventory Management Operational
Message Distribution Management Operational
Payment Management Operational
Promotion Management Operational
Store Management Operational
Tenant Admin Operational
3rd party integration Operational
General information Operational
Travel Service Operational
Travel Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 21, 2025

No incidents reported today.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Missing receipts in the POS journal - Caused by Windows update
Resolved - MSMQ OOB Fix December 2025
Microsoft has released new KB updates. Please follow Microsoft’s official articles for full details:

Windows 10 version 21H2 & 22H2: KB5074976
Windows 10 version 1809: KB5074975
Windows 10 version 1607: KB5074974
Windows Server 2019: KB5074975
Windows Server 2016: KB5074974

We recommend exercising normal caution before deploying this workaround, as advised by Microsoft.

Update for EGPOS systems: All previously affected POS units have now been fixed. Support has been informed and has access to the public workaround. If needed, the patch can be removed on affected EGPOS units.

Next steps: We will not apply this update during the holiday period. Customers managing their own systems will need to follow up and apply the update themselves. We will be in contact with hosted customers after the New Year to discuss next steps.

A guide is available on our public Confluence if the patch has already been installed:
Uninstalling Windows Security update – December 2025 patch https://confluence.eg.dk/spaces/ERG/pages/485917223/Uninstalling+Windows+Security+update+%E2%80%93+December+2025+patch

This major issue is now considered closed.
Dec 19, 13:31 CET
Update - At this stage, only a limited number of individual POS terminals are affected by the Windows security update released in December 2025. This issue does not impact servers running Windows Server 2022, which makes up the majority of our on-premises server environment. There are currently no production servers running with the newly updated Windows security patch. The update has been applied in one of our customers' test environments, where no adverse effects have been observed so far.
Dec 16, 16:09 CET
Monitoring - We have a new workaround which allows the Windows security update to be installed or remain installed. So far, we have seen the issue in cash registers with Security update KB5071543, KB5071544 or KB5071546 installed. The workaround includes changing user rights for the MSMQ folder in all cash registers to allow EG POS to write receipts to the message queue. After the user rights has been changed the cash register need to be rebooted.



Please contact EG Retail & Wholesale support if you have any questions about how to achieve this.
Dec 12, 11:15 CET
Identified - Description:
POS in-store updated with the latest security patch released on 09.12.2025 will not send receipts via MSMQ.


Workaround:
We can see that by uninstalling the affected security patch (KB5071544, KB5071543) and restarting POS, the issue is temporarily mitigated.
As a preventive measure, we recommend stopping any further rollout of this security patch until Microsoft provides a resolution.
Dec 11, 15:18 CET
Dec 18, 2025

No incidents reported.

Dec 17, 2025
Service disruption Chain Web and Integration Platform
Resolved - The issue has been resolved, and full system functionality has been restored.
Dec 17, 16:57 CET
Update - We are continuing to work on a fix for this issue.
Dec 17, 09:40 CET
Identified - Update regarding current service disruptions:

Known limitation – User Management

Users added to a group in Entra ID on the customer side will not be created automatically in User Management.
Users sent to EG via JSON will not be created.

If new stores or profiles are created, existing user permissions may not be updated or reflected correctly.

Root cause
The issue is caused by problems identified in yesterday’s release of Chain Web Shell.
Dec 17, 09:40 CET
Investigating - We're currently seeing issues with some of our services.
Investigation is ongoing.
Dec 17, 09:09 CET
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Dec 11, 2025
Major Outage - Service Disruption
Resolved - All systems have been restored and are functioning normally. The issue was caused by a firewall problem at our hosting provider.
The Major Incident is now considered resolved. Even though the issue has been resolved, we will continue to monitor the environment.

A full report will be issued once it is completed.
Dec 11, 14:50 CET
Monitoring - The issue has been identified as a network issue with our hosting provider.
This has now been solved and our services are back up into a normal running state.

We're monitoring the situation closely.

Next update by 14:45
Dec 11, 13:48 CET
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage