All of the failed orders from yesterday have now been processed and the systems are running as normal.
Again, we apologize for the inconvenience this may have caused and thank you for your patience.
Posted Dec 12, 2024 - 10:42 CET
Monitoring
Fix has been released to Production! New order deliveries are now being captured OK. We will now look into reprocessing the failed transactions.
Posted Dec 12, 2024 - 08:33 CET
Update
Fix has been deployed to the Test environment and we are checking log-data to determine if there are any issues. If we determine that everything is working as expected, the plan is to deploy the fix to the Production environment around 09:00 am. However, we might have to deviate from this plan if we see that there are reasons for not deploying to Production. We will keep you informed about the progress.
Posted Dec 12, 2024 - 07:52 CET
Identified
The underlying issue has been found and we are working on implementing a fix. However, we need to make sure that this fix is implemented in the safest way possible. Because of this, we have to deploy the fix to the Test environment first and make sure everything is working as expected. We then expect to to deploy the fix to the Production environment sometine tomorrow morning.
We apologise for the inconvenience you may experience and thank you for your patience.
Posted Dec 11, 2024 - 21:33 CET
Update
Sales done via POS API should still be possible and it should also be possible to create customer orders but capture might fail. For orders where capture has failed, it should be possible to restart the capture once the current error has been fixed. We will come back with more information about this.
Posted Dec 11, 2024 - 16:35 CET
Update
Further analysis have detected that there is a risk of capture on orders failing.
Posted Dec 11, 2024 - 15:54 CET
Investigating
We are currently experiencing issues in POS API which may affect cart functionality. We have seen problems related to capturing payments, cart checkout etc. Our team is investigating the issue as we speak. We will provide more information as soon as possible