Summary: The Journal Service experienced an outage from 13:00 to 18:30. Initial assessment indicated possible impact to cloud services; thorough investigation confirmed the issue was limited to a single on-premises environment. The service has been restored and is operating normally.
Impact: Receipts were not updated during this period in one on-premises environment. Cloud services were not affected.
Root cause: A configuration change outside the component’s intended functionality, combined with a dependent service becoming unresponsive, led to the disruption.
Resolution: The configuration was corrected and the affected service was restarted, restoring normal operations.
Next steps: We will verify cloud service impact before posting future updates.